support

Something not working? Tell us.

We read every email and answer within a day, usually faster. Say what happened and what you expected, and which iPhone you are on.

getting started

The first week

What do I need to run STYLD?
An iPhone on iOS 17 or later. There is no Android or web version yet.
How do I build my closet?
Open the Closet tab and add photos. Mirror pics, group photos, a screenshot of a fit you like. Every piece gets cut out and sorted, and you choose what goes in.
A piece came out wrong. What do I do?
Tap the piece and fix the category or colour. If the cutout itself is off, delete it and add the photo again. Sending the photo to us helps too. Cutouts get better with every one we look at.
Why is there no fit this morning?
Fits need a few pieces to work with. Add tops, bottoms and shoes and the next one shows up. If your closet is full and Today is still empty, force-quit the app and open it again, then email us if it stays that way.
your photos

Photos and your face

Where do my photos go?
Up once, so the clothes in them can be found and cut out. After that you choose. In Settings, under Your photos, pick Kept on this phone and our copy of each photo is deleted once its pieces are out. The default keeps them on our servers so your closet follows you to a new phone. The privacy policy has both paths in full.
Do I have to put my face in it?
No. Turn on Keep my face private under Try-on in Settings and try-ons still work, on a look without your face. The selfie you add is used for try-on and nothing else.
Can I get my data out?
Yes. Email us from the address on your account and ask. Deleting your account removes your closet, your photos and your sign-in from our active systems.
plans and credits

Paying, cancelling, restoring

What is free?
Your first 20 pieces, the closet, the daily fit and the stylist. Try-ons use credits because rendering costs real money.
What does a plan add?
More pieces and try-ons every period. Plans come weekly, monthly or yearly, and there are one-time credit packs if you would rather not subscribe. Prices are in the app before you buy.
How do I cancel?
On your iPhone, open Settings, tap your name, then Subscriptions, then STYLD. Cancelling stops the next renewal. You keep the plan until the end of the period you already paid for.
I paid and nothing changed.
Open the plan screen in the app and tap Restore. That reconnects the purchase to your account. Credit packs are one-time and do not restore, so if a pack is missing, email us with the Apple receipt and we will put it right.
Can I get a refund?
Payments go through Apple, so refunds do too. Ask at reportaproblem.apple.com. If Apple turns it down and you think that is wrong, email us and we will look.
your account

Signing in and out

How do I sign out?
Open Settings from the Me tab, scroll to Account and tap Sign out.
How do I delete my account?
Settings, then Account, then Delete account. It asks why, then removes your closet, your photos and your sign-in. This cannot be undone. Cancel any plan first, since deleting the account does not cancel a subscription with Apple.
I signed in with Apple and cannot get back in.
Use the same Apple ID you used the first time. If you chose Hide My Email, the account is under the relay address Apple made, so signing in with a different option creates a new empty closet. Email us if you are stuck and we will find the right one.